How do I request that Atlassian do a search of their Confluence Cloud server logs for troubleshooting? Should I open a DEVHELP ticket?
I have an HTTP 500 that our customer is getting from the Confluence Cloud content API while using our Connect macro. I see the API request and the HTTP 500 in our logs and would like to find out if Atlassian’s logs shed more light on root cause.
I have a date/time, clientURL, request_id, probably everything that Atlassian would need to find the failure in their logs.
This is a case where a customer has a few hundred of our Connect macros on their page and they sporadically get HTTP 500 in some of them. We suspect that they are bumping against scalability limits of the content API but we would like to determine exactly why the API is returning a 500.