How do I request that Atlassian do a search of their Confluence Cloud server logs for troubleshooting? Should I open a DEVHELP ticket?
I have an HTTP 500 that our customer is getting from the Confluence Cloud content API while using our Connect macro. I see the API request and the HTTP 500 in our logs and would like to find out if Atlassian’s logs shed more light on root cause.
I have a date/time, clientURL, request_id, probably everything that Atlassian would need to find the failure in their logs.
This is a case where a customer has a few hundred of our Connect macros on their page and they sporadically get HTTP 500 in some of them. We suspect that they are bumping against scalability limits of the content API but we would like to determine exactly why the API is returning a 500.
Thanks.
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This is getting more interesting/critical. We have a test case that is essentially the same scenario and it was working recently. It is now failing. Confluence seems to be collapsing under this load. It is a simple test case with 150 static Connect macros on it.
I will open a DEVHELP.
Back on the subject of this thread of gettting help from Atlassian in log searches:
In our local reproducer we are able to get error codes. I suppose these would be used by Atlassian to ease the log searching. I will include them in my DEVHELP ticket:
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HI @TureHoefner,
I have reported this to several members of the Confluence Ecosystem team. I’ll try to get them to investigate as a matter of priority.
Regards,
Dugald
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Hi @TureHoefner,
I have created CONFCLOUD-71761. The Confluence team have started investigating.
Regards,
Dugald
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