Scriptrunner Intermittent 403 Forbidden Response from GET Issue API

JSM Development
1

I currently have a groovy script running in Scriptrunner when a new JSD ticket is created to populate a field from an API response.

A header I need for the API is one of the fields the customer puts in the ticket so in my script I use GET

rest/api/3/issue/${issueKey}?fields=${fieldName}

to get that field value. However I’ve been intermittently getting the following error when calling this API.

WARN - GET request to /rest/api/3/issue/${issueKey}?fields=customfield_11860 returned an error code: status: 403 - Forbidden

The API will be successful majority of the time but I keep on getting instances of it returning 403 which the stops the rest of my script from running.

Does anyone know why this is happening or how to fix this?

2

That’s a common problem, which happens if you overload your Jira Cloud instance with too many REST API calls. See [JRACLOUD-70909] HTTP Status 403 returned for DB connection error when calling REST APIs - Create and track feature requests for Atlassian products.