Service desk comment through e-mail issue

JSM Development JSM Server
1

Hello

We have a service desk project and we use different e-mail addresses for outgoing mails and service desk e-mail requests. Therefore when someone who is not a customer replies to the e-mail, it is not attached to the issue as a comment. How can we resolve this issue? Any ideas?

Thanks.

1 Like
2

One path is to use JEMH (we’re the Vendor) to map additional incoming mailboxes to particular (JSD) Projects, read more on the wiki.