I have a Service Desk instance that I’m working to integrate with an external application via an Atlassian Connect app.
I recently added required approvers to a workflow step and I am now unable to retrieve the Request via the Service Desk API:
{"errorMessage":"The request type you are trying to view does not exist.","i18nErrorMessage":{"i18nKey":"sd.customerview.error.vpOriginMissing","parameters":[]}}
The above error message is returned when trying to access /rest/servicedeskapi/request/{issue key}
Requests made before I added required approvers are still viewable when accessed via the API.
I have also confirmed that the issue is visible via the Jira API. There are no issues viewing the request via the Service Desk web UI.
I tried removing the approver requirement from the workflow step, but the API call still returns the error I noted above.
Is this a known bug? I saw something about reindexing, but since I’m using Cloud JSD I don’t think that option is available to me.