[SOLVED] Failed to start Jira due to "[c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked."

Hello,

I’m trying to upgrade Jira core to the latest version (9.1.0), whenever i try to access to website it gives me errors which is " Database: JIRA couldn’t connect to your database", I have check port and those are open and accessible. I have no idea why it can’t connect to Jira, maybe these logs will be useful.

NOTE: Picked up JDK_JAVA_OPTIONS:  --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.624 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name:   Apache Tomcat/9.0.63
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built:          May 11 2022 07:52:11 UTC
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 9.0.63.0
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name:               Linux
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version:            5.4.0-1085-azure
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture:          amd64
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home:             /opt/atlassian/jira/jre
14-Sep-2022 09:19:31.646 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version:           11.0.13+8
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:            Eclipse Adoptium
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:         /opt/atlassian/jira
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:         /opt/atlassian/jira
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.lang=ALL-UNNAMED
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.io=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util.concurrent=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx5175m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
14-Sep-2022 09:19:31.660 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
14-Sep-2022 09:19:31.661 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]
14-Sep-2022 09:19:32.147 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:32.169 INFO [main] org.apache.catalina.startup.Catalina.load Server initialization in [800] milliseconds
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.63]
2022-09-14 09:19:35,138+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Launching JIRA
2022-09-14 09:19:35,154+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,156+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,165+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,294+0000 main INFO      [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2022-09-14 09:19:35,295+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector launched...
2022-09-14 09:19:35,338+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ****************
    Jira starting...
    ****************

2022-09-14 09:19:35,392+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Environment _____________________________

         JIRA Build                                    : 9.1.0#901000-sha1:5ed254e69ca01b4242b46939e346bc0379ee8d85
         Build Date                                    : Tue Jul 19 00:00:00 UTC 2022
         JIRA Installation Type                        : Standalone
         Application Server                            : Apache Tomcat/9.0.63 - Servlet API 4.0
         Java Version                                  : 11.0.13 - Eclipse Adoptium
         Current Working Directory                     : /opt/atlassian/jira
         Maximum Allowable Memory                      : 5176MB
         Total Memory                                  : 554MB
         Free Memory                                   : 255MB
         Used Memory                                   : 299MB
         Memory Pool: CodeHeap 'non-nmethods'          : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1270656(1240K) committed = 5828608(5692K) max = 5828608(5692K)
         Memory Pool: Metaspace                        : Metaspace: init = 0(0K) used = 27736120(27086K) committed = 28622848(27952K) max = -1(-1K)
         Memory Pool: CodeHeap 'profiled nmethods'     : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 7952896(7766K) committed = 33554432(32768K) max = 265519104(259296K)
         Memory Pool: Compressed Class Space           : Compressed Class Space: init = 0(0K) used = 2966576(2897K) committed = 3276800(3200K) max = 1073741824(1048576K)
         Memory Pool: G1 Eden Space                    : G1 Eden Space: init = 20971520(20480K) used = 270532608(264192K) committed = 348127232(339968K) max = -1(-1K)
         Memory Pool: G1 Old Gen                       : G1 Old Gen: init = 381681664(372736K) used = 24419840(23847K) committed = 214958080(209920K) max = 5427429376(5300224K)
         Memory Pool: G1 Survivor Space                : G1 Survivor Space: init = 0(0K) used = 17825792(17408K) committed = 17825792(17408K) max = -1(-1K)
         Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1684864(1645K) committed = 33554432(32768K) max = 265523200(259300K)
         JVM Input Arguments                           : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx5175m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
         Java Compatibility Information                : JIRA version = 9.1.0, Java Version = 11.0.13

    ___ Java System Properties _________________

         atlassian.plugins.startup.options             :
         atlassian.standalone                          : JIRA
         awt.toolkit                                   : sun.awt.X11.XToolkit
         catalina.base                                 : /opt/atlassian/jira
         catalina.home                                 : /opt/atlassian/jira
         catalina.useNaming                            : true
         common.loader                                 : "${catalina.base}/lib",
                                                         "${catalina.base}/lib/*.jar",
                                                         "${catalina.home}/lib",
                                                         "${catalina.home}/lib/*.jar"
         file.encoding                                 : UTF-8
         ignore.endorsed.dirs                          :
         java.awt.graphicsenv                          : sun.awt.X11GraphicsEnvironment
         java.awt.headless                             : true
         java.awt.printerjob                           : sun.print.PSPrinterJob
         java.class.version                            : 55.0
         java.home                                     : /opt/atlassian/jira/jre
         java.io.tmpdir                                : /opt/atlassian/jira/temp
         java.locale.providers                         : COMPAT
         java.naming.factory.initial                   : org.apache.naming.java.javaURLContextFactory
         java.naming.factory.url.pkgs                  : org.apache.naming
         java.protocol.handler.pkgs                    : org.apache.catalina.webresources
         java.runtime.name                             : OpenJDK Runtime Environment
         java.runtime.version                          : 11.0.13+8
         java.specification.name                       : Java Platform API Specification
         java.specification.vendor                     : Oracle Corporation
         java.specification.version                    : 11
         java.util.logging.config.file                 : /opt/atlassian/jira/conf/logging.properties
         java.util.logging.manager                     : org.apache.juli.ClassLoaderLogManager
         java.vendor                                   : Eclipse Adoptium
         java.vendor.url                               : https://adoptium.net/
         java.vendor.url.bug                           : https://github.com/adoptium/adoptium-support/issues
         java.vendor.version                           : Temurin-11.0.13+8
         java.version                                  : 11.0.13
         java.version.date                             : 2021-10-19
         java.vm.compressedOopsMode                    : Zero based
         java.vm.info                                  : mixed mode
         java.vm.name                                  : OpenJDK 64-Bit Server VM
         java.vm.specification.name                    : Java Virtual Machine Specification
         java.vm.specification.vendor                  : Oracle Corporation
         java.vm.specification.version                 : 11
         java.vm.vendor                                : Eclipse Adoptium
         java.vm.version                               : 11.0.13+8
         jdk.debug                                     : release
         jdk.tls.ephemeralDHKeySize                    : 2048
         mail.mime.decodeparameters                    : true
         org.apache.catalina.security.SecurityListener.UMASK : 0027
         org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
         org.dom4j.factory                             : com.atlassian.core.xml.InterningDocumentFactory
         os.arch                                       : amd64
         os.name                                       : Linux
         os.version                                    : 5.4.0-1085-azure
         package.access                                : sun.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.tomcat.
         package.definition                            : sun.,
                                                         java.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.naming.,
                                                         org.apache.tomcat.
         server.loader                                 :
         shared.loader                                 :
         sun.arch.data.model                           : 64
         sun.boot.library.path                         : /opt/atlassian/jira/jre/lib
         sun.cpu.endian                                : little
         sun.cpu.isalist                               :
         sun.io.unicode.encoding                       : UnicodeLittle
         sun.java.command                              : org.apache.catalina.startup.Bootstrap start
         sun.java.launcher                             : SUN_STANDARD
         sun.jnu.encoding                              : UTF-8
         sun.management.compiler                       : HotSpot 64-Bit Tiered Compilers
         sun.os.patch.level                            : unknown
         tomcat.util.buf.StringCache.byte.enabled      : true
         tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
                                                         log4j-web*.jar,
                                                         log4javascript*.jar,
                                                         slf4j-taglib*.jar
         tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
                                                         ant-junit*.jar,
                                                         ant-launcher.jar,
                                                         ant.jar,
                                                         asm-*.jar,
                                                         aspectj*.jar,
                                                         bootstrap.jar,
                                                         catalina-ant.jar,
                                                         catalina-ha.jar,
                                                         catalina-ssi.jar,
                                                         catalina-storeconfig.jar,
                                                         catalina-tribes.jar,
                                                         catalina.jar,
                                                         cglib-*.jar,
                                                         cobertura-*.jar,
                                                         commons-beanutils*.jar,
                                                         commons-codec*.jar,
                                                         commons-collections*.jar,
                                                         commons-daemon.jar,
                                                         commons-dbcp*.jar,
                                                         commons-digester*.jar,
                                                         commons-fileupload*.jar,
                                                         commons-httpclient*.jar,
                                                         commons-io*.jar,
                                                         commons-lang*.jar,
                                                         commons-logging*.jar,
                                                         commons-math*.jar,
                                                         commons-pool*.jar,
                                                         derby-*.jar,
                                                         dom4j-*.jar,
                                                         easymock-*.jar,
                                                         ecj-*.jar,
                                                         el-api.jar,
                                                         geronimo-spec-jaxrpc*.jar,
                                                         h2*.jar,
                                                         ha-api-*.jar,
                                                         hamcrest-*.jar,
                                                         hibernate*.jar,
                                                         httpclient*.jar,
                                                         icu4j-*.jar,
                                                         jasper-el.jar,
                                                         jasper.jar,
                                                         jaspic-api.jar,
                                                         jaxb-*.jar,
                                                         jaxen-*.jar,
                                                         jaxws-rt-*.jar,
                                                         jdom-*.jar,
                                                         jetty-*.jar,
                                                         jmx-tools.jar,
                                                         jmx.jar,
                                                         jsp-api.jar,
                                                         jstl.jar,
                                                         jta*.jar,
                                                         junit-*.jar,
                                                         junit.jar,
                                                         log4j*.jar,
                                                         mail*.jar,
                                                         objenesis-*.jar,
                                                         oraclepki.jar,
                                                         oro-*.jar,
                                                         servlet-api-*.jar,
                                                         servlet-api.jar,
                                                         slf4j*.jar,
                                                         taglibs-standard-spec-*.jar,
                                                         tagsoup-*.jar,
                                                         tomcat-api.jar,
                                                         tomcat-coyote.jar,
                                                         tomcat-dbcp.jar,
                                                         tomcat-i18n-*.jar,
                                                         tomcat-jdbc.jar,
                                                         tomcat-jni.jar,
                                                         tomcat-juli-adapters.jar,
                                                         tomcat-juli.jar,
                                                         tomcat-util-scan.jar,
                                                         tomcat-util.jar,
                                                         tomcat-websocket.jar,
                                                         tools.jar,
                                                         websocket-api.jar,
                                                         wsdl4j*.jar,
                                                         xercesImpl.jar,
                                                         xml-apis.jar,
                                                         xmlParserAPIs-*.jar,
                                                         xmlParserAPIs.jar,
                                                         xom-*.jar
         user.dir                                      : /opt/atlassian/jira
         user.home                                     : /home/jira
         user.language                                 : en
         user.name                                     : jira
         user.timezone                                 : Etc/UTC

2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@588d630d
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@eb91027
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@459d2ee6
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,553+0000 main INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /datadisks/disk1/dbconfig.xml
2022-09-14 09:19:35,601+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2022-09-14 09:19:35,602+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,703+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,704+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,705+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,706+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,710+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,718+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@57a982f9
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@19d3f6ad
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@1b69fc07
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:50,300+0000 main INFO      [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2022-09-14 09:19:50,300+0000 main FATAL      [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2022-09-14 09:19:50,365+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector finished.
2022-09-14 09:19:50,369+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2022-09-14 09:19:50,370+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:   72 MiB.  Committed:  554 MiB.  Max: 5176 MiB
      Non-heap memory :  Used:   47 MiB.  Committed:  106 MiB.  Max: 1536 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  119 MiB.  Committed:  660 MiB.  Max: 6712 MiB
    ---------------------------------------------------------------------------------
14-Sep-2022 09:19:50.613 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:50.649 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [18479] milliseconds

Thank you,
Haziq

The log said only “Startup check failed. Jira will be locked.” which is less informative than what you reported (“Database: JIRA couldn’t connect to your database”).

Perhaps you can try to increase the log level to DEBUG:
https://confluence.atlassian.com/jirakb/change-logging-levels-in-jira-server-629178605.html
Refer to the “Setting the logging level permanently” section.

More logs will help in diagnosis.

I know Jira Server/Data Center will attempt to read system tables to determine if the database is fit to be used, so that’s another angle you can check, see if your database user has the permissions to read system tables.

Thanks for your response,

here with debug logs, i can confirm dbconfig.xml is correct

NOTE: Picked up JDK_JAVA_OPTIONS:  --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.624 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name:   Apache Tomcat/9.0.63
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built:          May 11 2022 07:52:11 UTC
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 9.0.63.0
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name:               Linux
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version:            5.4.0-1085-azure
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture:          amd64
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home:             /opt/atlassian/jira/jre
14-Sep-2022 09:19:31.646 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version:           11.0.13+8
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:            Eclipse Adoptium
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:         /opt/atlassian/jira
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:         /opt/atlassian/jira
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.lang=ALL-UNNAMED
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.io=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util.concurrent=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx5175m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
14-Sep-2022 09:19:31.660 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
14-Sep-2022 09:19:31.661 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]
14-Sep-2022 09:19:32.147 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:32.169 INFO [main] org.apache.catalina.startup.Catalina.load Server initialization in [800] milliseconds
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.63]
2022-09-14 09:19:35,138+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Launching JIRA
2022-09-14 09:19:35,154+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,156+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,165+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,294+0000 main INFO      [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2022-09-14 09:19:35,295+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector launched...
2022-09-14 09:19:35,338+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ****************
    Jira starting...
    ****************

2022-09-14 09:19:35,392+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Environment _____________________________

         JIRA Build                                    : 9.1.0#901000-sha1:5ed254e69ca01b4242b46939e346bc0379ee8d85
         Build Date                                    : Tue Jul 19 00:00:00 UTC 2022
         JIRA Installation Type                        : Standalone
         Application Server                            : Apache Tomcat/9.0.63 - Servlet API 4.0
         Java Version                                  : 11.0.13 - Eclipse Adoptium
         Current Working Directory                     : /opt/atlassian/jira
         Maximum Allowable Memory                      : 5176MB
         Total Memory                                  : 554MB
         Free Memory                                   : 255MB
         Used Memory                                   : 299MB
         Memory Pool: CodeHeap 'non-nmethods'          : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1270656(1240K) committed = 5828608(5692K) max = 5828608(5692K)
         Memory Pool: Metaspace                        : Metaspace: init = 0(0K) used = 27736120(27086K) committed = 28622848(27952K) max = -1(-1K)
         Memory Pool: CodeHeap 'profiled nmethods'     : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 7952896(7766K) committed = 33554432(32768K) max = 265519104(259296K)
         Memory Pool: Compressed Class Space           : Compressed Class Space: init = 0(0K) used = 2966576(2897K) committed = 3276800(3200K) max = 1073741824(1048576K)
         Memory Pool: G1 Eden Space                    : G1 Eden Space: init = 20971520(20480K) used = 270532608(264192K) committed = 348127232(339968K) max = -1(-1K)
         Memory Pool: G1 Old Gen                       : G1 Old Gen: init = 381681664(372736K) used = 24419840(23847K) committed = 214958080(209920K) max = 5427429376(5300224K)
         Memory Pool: G1 Survivor Space                : G1 Survivor Space: init = 0(0K) used = 17825792(17408K) committed = 17825792(17408K) max = -1(-1K)
         Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1684864(1645K) committed = 33554432(32768K) max = 265523200(259300K)
         JVM Input Arguments                           : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx5175m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
         Java Compatibility Information                : JIRA version = 9.1.0, Java Version = 11.0.13

    ___ Java System Properties _________________

         atlassian.plugins.startup.options             :
         atlassian.standalone                          : JIRA
         awt.toolkit                                   : sun.awt.X11.XToolkit
         catalina.base                                 : /opt/atlassian/jira
         catalina.home                                 : /opt/atlassian/jira
         catalina.useNaming                            : true
         common.loader                                 : "${catalina.base}/lib",
                                                         "${catalina.base}/lib/*.jar",
                                                         "${catalina.home}/lib",
                                                         "${catalina.home}/lib/*.jar"
         file.encoding                                 : UTF-8
         ignore.endorsed.dirs                          :
         java.awt.graphicsenv                          : sun.awt.X11GraphicsEnvironment
         java.awt.headless                             : true
         java.awt.printerjob                           : sun.print.PSPrinterJob
         java.class.version                            : 55.0
         java.home                                     : /opt/atlassian/jira/jre
         java.io.tmpdir                                : /opt/atlassian/jira/temp
         java.locale.providers                         : COMPAT
         java.naming.factory.initial                   : org.apache.naming.java.javaURLContextFactory
         java.naming.factory.url.pkgs                  : org.apache.naming
         java.protocol.handler.pkgs                    : org.apache.catalina.webresources
         java.runtime.name                             : OpenJDK Runtime Environment
         java.runtime.version                          : 11.0.13+8
         java.specification.name                       : Java Platform API Specification
         java.specification.vendor                     : Oracle Corporation
         java.specification.version                    : 11
         java.util.logging.config.file                 : /opt/atlassian/jira/conf/logging.properties
         java.util.logging.manager                     : org.apache.juli.ClassLoaderLogManager
         java.vendor                                   : Eclipse Adoptium
         java.vendor.url                               : https://adoptium.net/
         java.vendor.url.bug                           : https://github.com/adoptium/adoptium-support/issues
         java.vendor.version                           : Temurin-11.0.13+8
         java.version                                  : 11.0.13
         java.version.date                             : 2021-10-19
         java.vm.compressedOopsMode                    : Zero based
         java.vm.info                                  : mixed mode
         java.vm.name                                  : OpenJDK 64-Bit Server VM
         java.vm.specification.name                    : Java Virtual Machine Specification
         java.vm.specification.vendor                  : Oracle Corporation
         java.vm.specification.version                 : 11
         java.vm.vendor                                : Eclipse Adoptium
         java.vm.version                               : 11.0.13+8
         jdk.debug                                     : release
         jdk.tls.ephemeralDHKeySize                    : 2048
         mail.mime.decodeparameters                    : true
         org.apache.catalina.security.SecurityListener.UMASK : 0027
         org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
         org.dom4j.factory                             : com.atlassian.core.xml.InterningDocumentFactory
         os.arch                                       : amd64
         os.name                                       : Linux
         os.version                                    : 5.4.0-1085-azure
         package.access                                : sun.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.tomcat.
         package.definition                            : sun.,
                                                         java.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.naming.,
                                                         org.apache.tomcat.
         server.loader                                 :
         shared.loader                                 :
         sun.arch.data.model                           : 64
         sun.boot.library.path                         : /opt/atlassian/jira/jre/lib
         sun.cpu.endian                                : little
         sun.cpu.isalist                               :
         sun.io.unicode.encoding                       : UnicodeLittle
         sun.java.command                              : org.apache.catalina.startup.Bootstrap start
         sun.java.launcher                             : SUN_STANDARD
         sun.jnu.encoding                              : UTF-8
         sun.management.compiler                       : HotSpot 64-Bit Tiered Compilers
         sun.os.patch.level                            : unknown
         tomcat.util.buf.StringCache.byte.enabled      : true
         tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
                                                         log4j-web*.jar,
                                                         log4javascript*.jar,
                                                         slf4j-taglib*.jar
         tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
                                                         ant-junit*.jar,
                                                         ant-launcher.jar,
                                                         ant.jar,
                                                         asm-*.jar,
                                                         aspectj*.jar,
                                                         bootstrap.jar,
                                                         catalina-ant.jar,
                                                         catalina-ha.jar,
                                                         catalina-ssi.jar,
                                                         catalina-storeconfig.jar,
                                                         catalina-tribes.jar,
                                                         catalina.jar,
                                                         cglib-*.jar,
                                                         cobertura-*.jar,
                                                         commons-beanutils*.jar,
                                                         commons-codec*.jar,
                                                         commons-collections*.jar,
                                                         commons-daemon.jar,
                                                         commons-dbcp*.jar,
                                                         commons-digester*.jar,
                                                         commons-fileupload*.jar,
                                                         commons-httpclient*.jar,
                                                         commons-io*.jar,
                                                         commons-lang*.jar,
                                                         commons-logging*.jar,
                                                         commons-math*.jar,
                                                         commons-pool*.jar,
                                                         derby-*.jar,
                                                         dom4j-*.jar,
                                                         easymock-*.jar,
                                                         ecj-*.jar,
                                                         el-api.jar,
                                                         geronimo-spec-jaxrpc*.jar,
                                                         h2*.jar,
                                                         ha-api-*.jar,
                                                         hamcrest-*.jar,
                                                         hibernate*.jar,
                                                         httpclient*.jar,
                                                         icu4j-*.jar,
                                                         jasper-el.jar,
                                                         jasper.jar,
                                                         jaspic-api.jar,
                                                         jaxb-*.jar,
                                                         jaxen-*.jar,
                                                         jaxws-rt-*.jar,
                                                         jdom-*.jar,
                                                         jetty-*.jar,
                                                         jmx-tools.jar,
                                                         jmx.jar,
                                                         jsp-api.jar,
                                                         jstl.jar,
                                                         jta*.jar,
                                                         junit-*.jar,
                                                         junit.jar,
                                                         log4j*.jar,
                                                         mail*.jar,
                                                         objenesis-*.jar,
                                                         oraclepki.jar,
                                                         oro-*.jar,
                                                         servlet-api-*.jar,
                                                         servlet-api.jar,
                                                         slf4j*.jar,
                                                         taglibs-standard-spec-*.jar,
                                                         tagsoup-*.jar,
                                                         tomcat-api.jar,
                                                         tomcat-coyote.jar,
                                                         tomcat-dbcp.jar,
                                                         tomcat-i18n-*.jar,
                                                         tomcat-jdbc.jar,
                                                         tomcat-jni.jar,
                                                         tomcat-juli-adapters.jar,
                                                         tomcat-juli.jar,
                                                         tomcat-util-scan.jar,
                                                         tomcat-util.jar,
                                                         tomcat-websocket.jar,
                                                         tools.jar,
                                                         websocket-api.jar,
                                                         wsdl4j*.jar,
                                                         xercesImpl.jar,
                                                         xml-apis.jar,
                                                         xmlParserAPIs-*.jar,
                                                         xmlParserAPIs.jar,
                                                         xom-*.jar
         user.dir                                      : /opt/atlassian/jira
         user.home                                     : /home/jira
         user.language                                 : en
         user.name                                     : jira
         user.timezone                                 : Etc/UTC

2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@588d630d
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@eb91027
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@459d2ee6
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,553+0000 main INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /datadisks/disk1/dbconfig.xml
2022-09-14 09:19:35,601+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2022-09-14 09:19:35,602+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,703+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,704+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,705+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,706+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,710+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,718+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@57a982f9
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@19d3f6ad
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@1b69fc07
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:50,300+0000 main INFO      [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2022-09-14 09:19:50,300+0000 main FATAL      [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2022-09-14 09:19:50,365+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector finished.
2022-09-14 09:19:50,369+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2022-09-14 09:19:50,370+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:   72 MiB.  Committed:  554 MiB.  Max: 5176 MiB
      Non-heap memory :  Used:   47 MiB.  Committed:  106 MiB.  Max: 1536 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  119 MiB.  Committed:  660 MiB.  Max: 6712 MiB
    ---------------------------------------------------------------------------------
14-Sep-2022 09:19:50.613 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:50.649 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [18479] milliseconds

Thanks for your response.

Here with DEBUG logs,

NOTE: Picked up JDK_JAVA_OPTIONS:  --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.624 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name:   Apache Tomcat/9.0.63
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built:          May 11 2022 07:52:11 UTC
14-Sep-2022 09:19:31.642 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 9.0.63.0
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name:               Linux
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version:            5.4.0-1085-azure
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture:          amd64
14-Sep-2022 09:19:31.643 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home:             /opt/atlassian/jira/jre
14-Sep-2022 09:19:31.646 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version:           11.0.13+8
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:            Eclipse Adoptium
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:         /opt/atlassian/jira
14-Sep-2022 09:19:31.647 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:         /opt/atlassian/jira
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.lang=ALL-UNNAMED
14-Sep-2022 09:19:31.657 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.io=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util.concurrent=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx5175m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
14-Sep-2022 09:19:31.658 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
14-Sep-2022 09:19:31.659 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
14-Sep-2022 09:19:31.660 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
14-Sep-2022 09:19:31.661 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]
14-Sep-2022 09:19:32.147 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:32.169 INFO [main] org.apache.catalina.startup.Catalina.load Server initialization in [800] milliseconds
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
14-Sep-2022 09:19:32.207 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.63]
2022-09-14 09:19:35,138+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Launching JIRA
2022-09-14 09:19:35,154+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,156+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,157+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,165+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@740c4868
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@df7d1d4
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@55638165
2022-09-14 09:19:35,166+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,294+0000 main INFO      [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2022-09-14 09:19:35,295+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector launched...
2022-09-14 09:19:35,338+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ****************
    Jira starting...
    ****************

2022-09-14 09:19:35,392+0000 main INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Environment _____________________________

         JIRA Build                                    : 9.1.0#901000-sha1:5ed254e69ca01b4242b46939e346bc0379ee8d85
         Build Date                                    : Tue Jul 19 00:00:00 UTC 2022
         JIRA Installation Type                        : Standalone
         Application Server                            : Apache Tomcat/9.0.63 - Servlet API 4.0
         Java Version                                  : 11.0.13 - Eclipse Adoptium
         Current Working Directory                     : /opt/atlassian/jira
         Maximum Allowable Memory                      : 5176MB
         Total Memory                                  : 554MB
         Free Memory                                   : 255MB
         Used Memory                                   : 299MB
         Memory Pool: CodeHeap 'non-nmethods'          : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1270656(1240K) committed = 5828608(5692K) max = 5828608(5692K)
         Memory Pool: Metaspace                        : Metaspace: init = 0(0K) used = 27736120(27086K) committed = 28622848(27952K) max = -1(-1K)
         Memory Pool: CodeHeap 'profiled nmethods'     : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 7952896(7766K) committed = 33554432(32768K) max = 265519104(259296K)
         Memory Pool: Compressed Class Space           : Compressed Class Space: init = 0(0K) used = 2966576(2897K) committed = 3276800(3200K) max = 1073741824(1048576K)
         Memory Pool: G1 Eden Space                    : G1 Eden Space: init = 20971520(20480K) used = 270532608(264192K) committed = 348127232(339968K) max = -1(-1K)
         Memory Pool: G1 Old Gen                       : G1 Old Gen: init = 381681664(372736K) used = 24419840(23847K) committed = 214958080(209920K) max = 5427429376(5300224K)
         Memory Pool: G1 Survivor Space                : G1 Survivor Space: init = 0(0K) used = 17825792(17408K) committed = 17825792(17408K) max = -1(-1K)
         Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1684864(1645K) committed = 33554432(32768K) max = 265523200(259300K)
         JVM Input Arguments                           : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx5175m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
         Java Compatibility Information                : JIRA version = 9.1.0, Java Version = 11.0.13

    ___ Java System Properties _________________

         atlassian.plugins.startup.options             :
         atlassian.standalone                          : JIRA
         awt.toolkit                                   : sun.awt.X11.XToolkit
         catalina.base                                 : /opt/atlassian/jira
         catalina.home                                 : /opt/atlassian/jira
         catalina.useNaming                            : true
         common.loader                                 : "${catalina.base}/lib",
                                                         "${catalina.base}/lib/*.jar",
                                                         "${catalina.home}/lib",
                                                         "${catalina.home}/lib/*.jar"
         file.encoding                                 : UTF-8
         ignore.endorsed.dirs                          :
         java.awt.graphicsenv                          : sun.awt.X11GraphicsEnvironment
         java.awt.headless                             : true
         java.awt.printerjob                           : sun.print.PSPrinterJob
         java.class.version                            : 55.0
         java.home                                     : /opt/atlassian/jira/jre
         java.io.tmpdir                                : /opt/atlassian/jira/temp
         java.locale.providers                         : COMPAT
         java.naming.factory.initial                   : org.apache.naming.java.javaURLContextFactory
         java.naming.factory.url.pkgs                  : org.apache.naming
         java.protocol.handler.pkgs                    : org.apache.catalina.webresources
         java.runtime.name                             : OpenJDK Runtime Environment
         java.runtime.version                          : 11.0.13+8
         java.specification.name                       : Java Platform API Specification
         java.specification.vendor                     : Oracle Corporation
         java.specification.version                    : 11
         java.util.logging.config.file                 : /opt/atlassian/jira/conf/logging.properties
         java.util.logging.manager                     : org.apache.juli.ClassLoaderLogManager
         java.vendor                                   : Eclipse Adoptium
         java.vendor.url                               : https://adoptium.net/
         java.vendor.url.bug                           : https://github.com/adoptium/adoptium-support/issues
         java.vendor.version                           : Temurin-11.0.13+8
         java.version                                  : 11.0.13
         java.version.date                             : 2021-10-19
         java.vm.compressedOopsMode                    : Zero based
         java.vm.info                                  : mixed mode
         java.vm.name                                  : OpenJDK 64-Bit Server VM
         java.vm.specification.name                    : Java Virtual Machine Specification
         java.vm.specification.vendor                  : Oracle Corporation
         java.vm.specification.version                 : 11
         java.vm.vendor                                : Eclipse Adoptium
         java.vm.version                               : 11.0.13+8
         jdk.debug                                     : release
         jdk.tls.ephemeralDHKeySize                    : 2048
         mail.mime.decodeparameters                    : true
         org.apache.catalina.security.SecurityListener.UMASK : 0027
         org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
         org.dom4j.factory                             : com.atlassian.core.xml.InterningDocumentFactory
         os.arch                                       : amd64
         os.name                                       : Linux
         os.version                                    : 5.4.0-1085-azure
         package.access                                : sun.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.tomcat.
         package.definition                            : sun.,
                                                         java.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.naming.,
                                                         org.apache.tomcat.
         server.loader                                 :
         shared.loader                                 :
         sun.arch.data.model                           : 64
         sun.boot.library.path                         : /opt/atlassian/jira/jre/lib
         sun.cpu.endian                                : little
         sun.cpu.isalist                               :
         sun.io.unicode.encoding                       : UnicodeLittle
         sun.java.command                              : org.apache.catalina.startup.Bootstrap start
         sun.java.launcher                             : SUN_STANDARD
         sun.jnu.encoding                              : UTF-8
         sun.management.compiler                       : HotSpot 64-Bit Tiered Compilers
         sun.os.patch.level                            : unknown
         tomcat.util.buf.StringCache.byte.enabled      : true
         tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
                                                         log4j-web*.jar,
                                                         log4javascript*.jar,
                                                         slf4j-taglib*.jar
         tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
                                                         ant-junit*.jar,
                                                         ant-launcher.jar,
                                                         ant.jar,
                                                         asm-*.jar,
                                                         aspectj*.jar,
                                                         bootstrap.jar,
                                                         catalina-ant.jar,
                                                         catalina-ha.jar,
                                                         catalina-ssi.jar,
                                                         catalina-storeconfig.jar,
                                                         catalina-tribes.jar,
                                                         catalina.jar,
                                                         cglib-*.jar,
                                                         cobertura-*.jar,
                                                         commons-beanutils*.jar,
                                                         commons-codec*.jar,
                                                         commons-collections*.jar,
                                                         commons-daemon.jar,
                                                         commons-dbcp*.jar,
                                                         commons-digester*.jar,
                                                         commons-fileupload*.jar,
                                                         commons-httpclient*.jar,
                                                         commons-io*.jar,
                                                         commons-lang*.jar,
                                                         commons-logging*.jar,
                                                         commons-math*.jar,
                                                         commons-pool*.jar,
                                                         derby-*.jar,
                                                         dom4j-*.jar,
                                                         easymock-*.jar,
                                                         ecj-*.jar,
                                                         el-api.jar,
                                                         geronimo-spec-jaxrpc*.jar,
                                                         h2*.jar,
                                                         ha-api-*.jar,
                                                         hamcrest-*.jar,
                                                         hibernate*.jar,
                                                         httpclient*.jar,
                                                         icu4j-*.jar,
                                                         jasper-el.jar,
                                                         jasper.jar,
                                                         jaspic-api.jar,
                                                         jaxb-*.jar,
                                                         jaxen-*.jar,
                                                         jaxws-rt-*.jar,
                                                         jdom-*.jar,
                                                         jetty-*.jar,
                                                         jmx-tools.jar,
                                                         jmx.jar,
                                                         jsp-api.jar,
                                                         jstl.jar,
                                                         jta*.jar,
                                                         junit-*.jar,
                                                         junit.jar,
                                                         log4j*.jar,
                                                         mail*.jar,
                                                         objenesis-*.jar,
                                                         oraclepki.jar,
                                                         oro-*.jar,
                                                         servlet-api-*.jar,
                                                         servlet-api.jar,
                                                         slf4j*.jar,
                                                         taglibs-standard-spec-*.jar,
                                                         tagsoup-*.jar,
                                                         tomcat-api.jar,
                                                         tomcat-coyote.jar,
                                                         tomcat-dbcp.jar,
                                                         tomcat-i18n-*.jar,
                                                         tomcat-jdbc.jar,
                                                         tomcat-jni.jar,
                                                         tomcat-juli-adapters.jar,
                                                         tomcat-juli.jar,
                                                         tomcat-util-scan.jar,
                                                         tomcat-util.jar,
                                                         tomcat-websocket.jar,
                                                         tools.jar,
                                                         websocket-api.jar,
                                                         wsdl4j*.jar,
                                                         xercesImpl.jar,
                                                         xml-apis.jar,
                                                         xmlParserAPIs-*.jar,
                                                         xmlParserAPIs.jar,
                                                         xom-*.jar
         user.dir                                      : /opt/atlassian/jira
         user.home                                     : /home/jira
         user.language                                 : en
         user.name                                     : jira
         user.timezone                                 : Etc/UTC

2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@588d630d
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@eb91027
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@459d2ee6
2022-09-14 09:19:35,552+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,553+0000 main INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /datadisks/disk1/dbconfig.xml
2022-09-14 09:19:35,601+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2022-09-14 09:19:35,602+0000 main INFO      [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,691+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,694+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,703+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,704+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,705+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,706+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@5876bed9
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@73ddb7ef
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@67f8f5a6
2022-09-14 09:19:35,707+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,709+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,710+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,717+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,718+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,722+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@2c15034f
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@43b4ec0c
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@148b6f95
2022-09-14 09:19:35,723+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.SystemPropertyJiraHomePathLocator@57a982f9
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.WebContextJiraHomePathLocator@19d3f6ad
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] Looking for jira.home using com.atlassian.jira.startup.ApplicationPropertiesJiraHomePathLocator@1b69fc07
2022-09-14 09:19:35,725+0000 main DEBUG      [c.a.jira.startup.CompositeJiraHomePathLocator] jira.home '/var/atlassian/application-data/jira' found using Application Properties.
2022-09-14 09:19:50,300+0000 main INFO      [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2022-09-14 09:19:50,300+0000 main FATAL      [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2022-09-14 09:19:50,365+0000 main DEBUG      [c.a.jira.startup.LauncherContextListener] Startup deadlock detector finished.
2022-09-14 09:19:50,369+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2022-09-14 09:19:50,370+0000 main INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:   72 MiB.  Committed:  554 MiB.  Max: 5176 MiB
      Non-heap memory :  Used:   47 MiB.  Committed:  106 MiB.  Max: 1536 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  119 MiB.  Committed:  660 MiB.  Max: 6712 MiB
    ---------------------------------------------------------------------------------
14-Sep-2022 09:19:50.613 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
14-Sep-2022 09:19:50.649 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [18479] milliseconds

Thanks for your response, I have edit logs in description with DEBUG level

Sadly there’s no new information in the logs.

Your logs are quite similar to this thread:

That cause found in the above thread is that the database user does not have permission to read the database.

I also noted earlier that Jira would check the system tables in the database too (for that I got a stored procedure compilation error in the logs due to a missing table).

You should attempt to connect to the database with the information in dbconfig.xml and see if you can query the tables.

Yes, I can query and access the table from sql client

According to this document:
https://confluence.atlassian.com/doc/database-jdbc-drivers-171742.html
Jira only bundles Postgres and Microsoft JDBC drivers.

While you can connect to the database with your tools, maybe Jira can’t?

Have you tried moving dbconfig.xml away, restart Jira so that it will initialize database connection again? Then enter the configuration and test connection.

Yes, I’m using Microsoft SQL, I already did what u have told me to do, it seems like something wrong with dbconfig.xml or maybe with my database. I have no idea what need to troubleshoot next.

I removed my dbconfig.xml:

Then I restarted Jira to initialize database again. Put the information back, test connection, and I got this:

Jira is complaining the database is not empty (of course), but that also means Jira can connect to the database.

I mess up the data (localhostxxx) and I got this:

So you should at least get some information from the page, even if the log files got nothing. What do you see when you test connection?

I got warning message,

That message has nothing to do with the database… what about the database setup? If the connection is working, it should display a green box saying the test connection is successfull.

it doesn’t show me the database setup, it just show me that message and say “Finishing up check”

Did you remove dbconfig.xml? The file being missing is the trigger to have Jira reinitialize database connection.

I just move the dbconfig.xml to other folder

Try following the instructions at the bottom of the image? It said to add -Djira.startup.warnings.disable to setenv.sh.

Where should i add it?

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html


It give me this error message, i already try to connect the database from Azure Data Studio with connection string and it success

Do a telnet test on the Jira Data Center server.

You can connect to the database from somewhere else doesn’t mean your Jira server can.