we are currently evaluating the development of two addons to extend Jira Cloud and Jira ServiceDesk.
The basic requirements are as follows:
- Presentation of the UI of the addon in the Issue sidebar
- Query the information (e-mail addresses) of the issue reporter, editor and other persons involved.
- The possibility of storing a small amount of data (Json) in an Issue Custom Field (The field should be optimally created by the add-on and should not be changeable by the user - field not visible is okay)
- Creating comments on an issue (on behalf of the user)
- Talk to our own REST-API
I have already read a lot about the topic and looked at various examples, but unfortunately there are still some basic questions open:
Feel this should be possible with both variants, but I’m not sure what the best route is.
Thank you in advance & Best Regards