Hello!
I’m trying to automate issue creating for our company. For this I’m using the Service Desk Cloud REST API.
Using OAuth2 I am able to call many other endpoints without, but the experimental GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer endpoint returns:
{ "errorMessage": "The action performed required a logged in user. Please log in and try again.", "i18nErrorMessage": { "i18nKey": "sd.admin.servicedesk.error.authenticated.user.required" } }
I want to use this endpoint to get the customerId that corresponds to a certain email, to be able to create and raise issues on the customer’s behalf.
Does anybody know why authentication works with endpoints such as POST /rest/servicedeskapi/customer, that has ADMIN scope, but doesn’t with this one with READ scope?