Unable to upload the private app through Atlassian Connect app descriptor

Jira Development Jira Cloud
1

I am getting following error when I am trying to upload my plugin.

The app failed to install. Please try again later or contact the app vendor.

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2

Hi @pushkarpn,

Is the app also listed in the Atlassian Marketplace and have you previously installed the Marketplace version of the app in the tenant you’re seeing this error in?

Regards,
Dugald

3

Yes, this app is listed on Atlassian Marketplace privately. I’ve created this app by myself and i am using ngrok to create my url. Here is my atlassian-connect.json details:

{
“modules”: {},
“key”: “abc”,
“name”: “abc”,
“description”: “A connect app that does something”,
“vendor”: {
“name”: “abc”,
“url”: “abc.com”
},
“links”: {
“self”: “*****atlassian-connect.json”
},
“lifecycle”: {
“installed”: “/installed”,
“uninstalled”: “/uninstalled”
},
“baseUrl”: “https://7e992009de74.ngrok.io”,
“authentication”: {
“type”: “jwt”
},
“enableLicensing”: true,
“scopes”: [
“read”,
“write”
]
}

4

Hi @pushkarpn,

It’s difficult to work out what the problem is. Have you checked the description is valid by using the descriptor validator: Connect Validator? You can also try in a different test tenant.

Regards,
Dugald

5

Yes,I’ve checked by using descriptor validator and it says my atlassian-connect.json is fine
and I’ve also tried with differnt test tenant but no luck.

6

Hi @pushkarpn,

Can you try simplifying the descriptor until it works? Also check the URls by combining them with the baseUrl. Does your installed endpoint get hit? If so, do you return a 200 or 204?

Regards,
Dugald

7

Since you’re using ngrok - make sure you’re getting the request for the descriptor (the self links/self url must point to it) and then the installation hook right after that…

1 Like
8

Hi all,
I am experiencing the same the OP except i am only adding 2 items under the jiraIssueFields element in the app descriptor. Looks as follows:

...
			{
				"name":
				{
					"value": "Data"
				},
				"description":
				{
					"value": "Data"
				},
				"type": "single_select",
				"key": "data-single"
			},
			{
				"name":
				{
					"value": "Transfer"
				},
				"description":
				{
					"value": "Transfer"
				},
				"type": "single_select",
				"key": "transfer-single"
			},
...

Please advise what the issue is on this? I tried removing the above and trying to reinstall the app over the existing one to see if it updates but it gives the same error even with a non-changed app descriptor.
Thank you

9

FYI in the audit log I also see the below:

Failed to install app plugin.#############.atlassian_connect_prod.json