Hi there!
We have released an update for our add-on that is DC-compatible. The add-on is already DC-approved and has many DC-customers. The update went public in the marketplace without problems.
But for some reason, the new update is not visible to a DC customer - his UPM does not show the update. I do not understand why and how. Server customers are using the update without problems.
Is there something I am missing that has to be done?
The add-on in question: Presenter for Confluence | Atlassian Marketplace
Thanks for your support!
Can think of a couple possible reasons:
- There are some scenarios where if a custom build is provided to the customer and manually uploaded (ie as a result of a support query) UPM won’t show marketplace updates. This was discussed in marketplace vendors chat, but I haven’t confirmed it myself.
- It’s possible to turn off the UPM feature for checking for updates. In which cases the update won’t show in UPM.
- Obviously in the case where the product does not have access to the internet the update wont show in UPM.
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Hey Richard, thank you very much!
I’ll check the scenarios you mentioned with the customer.
Have a great day!