Accessing Context Parameter servicedesk.requestTypeId on non Portal pages


I am attempting to add the context parameter servicedesk.requestTypeId to a web panel URL that is accessed on an issue page on a JSD project. Unfortunately it does not seem to be coming through on the URL. When I use servicedesk.serviceDeskId instead this value does come through correctly provided the project is a JSD project.

When I add it to a url on a JSD Portal page, it is working as expected and being added to the URL. seems to come through fine, as you would expect.

Any ideas on what may be going wrong here?

It looks like it should have been done going by this issue:


1 Like

@gjoseph Can you give @davidm any insight on what is going wrong here?

Thanks in advance

An issue has been created for this:

Thanks @davidm. I will follow this ticket