ACE connect app - user can not display admin page

Jira Development Jira Cloud
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1

Hey Team,

We’ve been encountering an “error” with our Connect application recently. One of the modules, the admin settings page, is failing to load for one of our customers. In the logs, we’re seeing numerous “authentication” errors which might be connected with it:

{ ctx: {} } Authentication verification error (401): Could not find authentication data on request 
{} Authentication verification error (401): Could not find stored client data for csrt-fake-token-ignore. Is this client registered?
{} Authentication verification error (401):  Invalid JWT: Algorithm from the header "none" does not match
{} Authentication verification error (401):  JWT claim did not contain the correct audience (aud) claim
...

However, the rest of the addon seems to be functioning properly, including background processes.

Interestingly, when we were granted access to their JIRA instance, we were able to display the admin page and configure the addon without any issues.

Do you have any insights into what might be causing this?
(atlassian-connect-express: 8.0.2)

2

The above errors look like the errors which are generated when Atlassian is testing for Connect security.
Likely they are not the errors your customer is experiencing.

1 Like
3

Thank you for your reply and actually you are right.
Unfortunately I do not see any other “bad” logs thus I am quite surprised the customer saw the generic Atlassian error message of “Our team has been notified. If the problem persists, please contact Atlassian Support”, while we were able to function properly in their instance.