I have performed a back up for cloud of our main Jira instance and then imported it into my own dev environment. This process did not bring over the installed add-ons, which is fine. However, when I attempt to re-install them I receive the following error message:
"An error occurred while provisioning the user for this add-on. Please try installing it again, and if then problem persists then contact Atlassian support."
I have tried:
- Deleting the user originally created by the add-on. The installation process then re-creates the user and fails with the same message.
- Changing the key/username. The installation process creates this new user and fails with the same message.
- Cleared out all users from my environment to restore trial status and billing is now $0, but the installation process still creates the user and fails with the same message.
I checked the Audit Log and can’t see any errors. I can see the user creation seemingly working and that is it.
Has anyone experienced anything similar to this and has any pointers on how to proceed?
If not I’ll go ahead and raise a support request.