Addon Development Error

Hi everyone!

We have develop a custom addon for one of our clients and we have encountered an odd issue: sending a form with the same user fails only when the client performs this action.

The context is:

  • Jira Data Center
  • Same user i.e same permissions
  • Same Node
  • Same information sent
  • Tested out of any VPN (on our side)
  • Same Operating System

The error is that the addon is not redirecting properly to the issue after sending the form because the issue key is missing but again, this happens on their side, when we test it out under the context mentioned above, we are not able to reproduce the error.

Does anyone have a hint about what could be causing this error?

Thanks in advance,

Raul.