Hello, there is some kind of misunderstanding regarding the Alerts API. The documentation says that there is the “extraProperties” field must be included in the response:
"extraProperties": {
"backend": false,
"browser": "Firefox 113.0",
"browser.name": "Firefox",
"bundler": "parcel@2.10.3",
"environment": "production"
},...
What I actually see:
curl --request GET \
--url 'https ://api.atlassian.com/jsm/ops/api/{cloudId}/v1/alerts?&query=detailsPair:(cluster!:production)&from=1749729674000&to=1749816177000
--user 'me:token' \
--header 'Accept: application/json'
{
"values": [
{
"id": "XXXXX",
"tinyId": "16154",
"createdAt": "2025-06-13T12:00:49.789Z",
"updatedAt": "2025-06-13T12:10:49.463Z",
"message": "[Prometheus]: NodeCPUHighUsage [info] prometheus — High CPU usage.",
"entity": "",
"source": "/alertmanager...",
"status": "closed",
"alias": "d3df7763768dca848174830d930bfd6fb1d661f276d362641c9f66b52aeb20f2",
"tags": [],
"acknowledged": false,
"count": 1,
"owner": "",
"snoozed": false,
"lastOccuredAt": "2025-06-13T12:00:49.789Z",
"integrationType": "Prometheus",
"integrationName": "SRE-prometheus",
"priority": "P4",
"responders": [
{
"id": "xxx",
"type": "team"
}
],
"actions": [],
"seen": true
},
...
The field extraProperties is included only if I query the alert by its ID, using the Get Alert API.
I’ve also come across this issue, but for some reason, it was closed without any explanations.
If I have, let’s say, 100 alerts and I want to make a digest of non-critical alerts, I would have to make 100 separate API calls to get the information about each alert. Why is there a discrepancy between the documentation and the actual API? 
Thanks for any advice.