Today Atlassian announced two significant moves to help companies resolve incidents faster and incur fewer incidents over time.
First, we’ve entered into an agreement to acquire OpsGenie, a leader in incident alerting. OpsGenie helps over 3,000 customers including The Washington Post, Air Canada, and Overstock manage their on-call schedule and notify the right people as soon as an incident occurs. Second, we’re launching a new product called Jira Ops to serve as a central incident command center, giving your response teams one place to coordinate their response during a major incident.
What does this mean for app developers in the Atlassian ecosystem?
Together with Jira Ops, Statuspage and OpsGenie, customers will have an end-to-end solution to meet their incident management needs. It will reduce the overall time to resolution and cut support costs by helping companies openly communicate with customers via public status pages. For ecosystem developers this will mean additional opportunities to build apps that fit into the modern IT puzzle. Stay tuned for more details about Jira Ops, including information about APIs and integration points.
Where can I learn more?
If you’re interested in trying Jira Ops, it is available through our early access program (https://www.atlassian.com/ops). We’ll also be hosting a live AMA (ask me anything) on the Atlassian Community on September 5th from 10am to 11am PDT. Matt Ryall, Jira Ops Product Manager, will be taking questions on all-things Jira Ops and incident management. You can head over to start asking and up-voting questions now, then tune in for the live session on September 5th at 10am PDT.
Until the acquisition is fully closed, Atlassian and OpsGenie will continue to operate as separate and independent companies. Once the acquisition is final we will share more information with you on plans to integrate OpsGenie into the developer and apps ecosystem.