Api-Call only works with Developer Account

Forge Forge UI Kit and Custom UI
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1

Hi,

Im new in Forge development.

I have build an app in customer portal of jsm in the Cloud with uikit2, like mentoined in the App example, and call with requestJira() the Rest issue api to get the assignee. With my dev Account IT works . With any other Account IT works not. As scope i have set read: jira-work. Unfourtnaly i See no error actually. It seems that the request is timed Out.

I have added a testuser as Agent , an there isnthe Same Problem. When i call the API directly in the browser IT works. I think i miss a point , but what ?

BR
Kai

2

Hi @KaiKrause.

With my dev Account IT works . With any other Account IT works not.

Can you help me understand the difference between these two testing scenarios? Are you saying that when you’re logged into a JSM as a certain user account everything works fine, but when you login as a different user it doesn’t work? What’s the difference between these two users?

Also, are you using forge tunnel? That can help by providing more console log output for errors. See: https://developer.atlassian.com/platform/forge/tunneling/

3

Hi,

thanks for the help . I leads to the solution. The accounts are diffrent in there purpose.
first is the account that develops the app. The other is a normal agent without special rights.

I miss the point, that only app admins can use a app that is in development and not shared in any way is not working for others.

I hope i will find the proper documentation at the forge documentation.

BR
Kai