We develop an add-on for Cloud and Server Jira, for a specific Jira Server client GET requests from our plugin fail with code ETIMEDOUT. Various requests fail, e.g. ‘user/picker’, ‘/issuetype’. Not all requests fail, about a third or a quarter of requests, the same request sometimes fails and sometimes succeeds.
This seems to be specific to a certain client, with Jira Server. No other clients experience timeouts.
We have the following questions:
- What Jira settings might affect timeout on incoming requests?
- Any suggestion on a possible causes/fixes?
- What logs can user activate in Jira to monitor incoming requests and failed requests?
- Can it be related to SSL?