Automation webhooks must be on the Jira system whitelist

In Jira Service Desk 4.6, we’re changing the restrictions on automation webhooks. Currently, when creating an automation rule you’re able to specify any URL as a target. Learn more at Send alerts with Jira Service Desk webhooks.

From Jira Service Desk 4.6, we’ll be restricting this to only URLs listed on the Jira system whitelist. We’re making this change to improve the security of your service desk.

Version(s) this change impacts

  • Jira Service Desk 4.6.0 and onwards

What will I need to do?

To maintain current behavior, you’ll need to contact your Jira administrator and ask them to include in the system whitelist, the URLs your webhooks will be targeting.

If you’re a Jira administrator, you can find instructions on how to do this at Configuring the whitelist.

If you have questions

If you have any comments or questions, don’t hesitate in posting them here and we’ll take a look.

Aidan Goldthorpe
Engineer, Jira Service Desk Team