Bitbucket Forge App not Rendering in Prod Environment

Hello Atlassian Community,

I’m reaching out for assistance regarding an issue I’ve encountered with my Bitbucket Forge app. It’s been working seamlessly in the development environment, but when I deployed it to the production environment, it doesn’t render anything.

I’ve checked the logs and reviewed the deployment process, but I haven’t been able to identify the root cause of the issue.

I’m wondering if anyone else has encountered a similar problem or if there are specific considerations or configurations that needs to be addressed when deploying Forge apps to production.

Any insights, suggestions, or guidance would be greatly appreciated.
Thank you in advance for your help.

Do you happen to be using any cross application asUser calls (e.g., a Confluence app making calls to Jira)? If so, try swapping those to asApp (while app has proper permissions) and see if it fixes it. If it does, support should be able to help with the issue.

Hey, I’m already using asApp for all my calls to the Bitbucket API.

Sorry, I don’t have any experience with Bitbucket Forge apps. The only other thing that comes to mind is if there were permissions that were needed to be set specially for the app user, there are separate users for the app’s development user and the app’s production user, which has gotten me before.

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