Cannot change back from Inactive Subscription license type

When testing license behavior in the developer mode I encountered a problem with Inactive Subscription license type. After I set it, I cannot change back to any other license type and no longer access addon. Moreover, I get an error in the console:

Have you ever encounter this problem? Is it a known bug or should I raise a ticket?

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Same problem happened to me today and I think I found a workaround:

  1. Backup your Jira instance via Backup Manager. (gg → Backup Manager)
  2. Download your backup zip.
  3. Open entities.xml file in the zip with a text editor.
  4. Search for INACTIVE_SUBSCRIPTION. You should find a line with the access token of your app.
  5. Change INACTIVE_SUBSCRIPTION in the line to ACTIVE_SUBSCRIPTION and save the file.
  6. Import the modified backup zip via Restore System. (gg → Restore System)
  7. Re-install your app via Manage Apps.

This worked for me. Hope it will work for you too.

Thank you for the solution!

The ticket also has been raised: [ACJIRA-2476] Cannot change back from Inactive Subscription license type - Ecosystem Jira

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