Can't install forge app (adopted from connect) in AGC Jira instance

Forge Adopting Forge from Connect
, , ,
1

Hi, we adopted a forge app from connect app for AGC.
We already registered and deployed the app in the AGC app console.

We wanted to test this in an AGC Jira instance but when we try to install it using the forge cli, it gave us an error below…

Error performing sync with Connect: LIFECYCLE_HOOK_FAILED: Request to /installed failed with a status code 503. Check the app host is available and try again.

failed-install-agc (1)
failed-install-agc (1)1673×281 26.8 KB

We also tried installing this in a normal Jira instance and it was installed successfully. Also, installing in the AGC Jira instance, the app didn’t received any installation request so most likely, the issue is from the Jira side.

Is there any missing configuration we need to do for AGC? we are also using the latest Atlassian Connect Spring Boot library (v5.1.7).

Can you help us with this?

Thank you.

2

Any solution for this?

3

Sorry for the late response!

Can you confirm this for us to see

  • forge appId: 72788ffd-1996-4dc7-809d-44ba471ac412
  • migrationKey: com.easesolutions.jira.plugins.forge.steven-requirements

you tried installing this recently as well, maybe you are getting different error message other than LIFECYCLE_HOOK_FAILED error code according to our side log.

Can you confirm this ?

James