Changing the app pricing from free to paid

We’re planning to introduce pricing to our free app and I have 2 questions about it, as we plan a communication strategy:

  1. Is Atlassian sending any messages to our current users/Jira admins about a change in pricing? If so, how does it look like? We’re wondering if we should add an additional message to our users.

  2. Can we leave the app free to our current users? If so, would they still get the information about the pricing change?

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Hey @weronika,

Please have a look at this page:

Please do let me know if you have any follow up questions. Happy to answer them.



@ayarazarvi Thanks a lot for your response. The article is helpful. Could you show me how will the screen with new version approval look like for the customers so that we could prepare a guide for them?