Hi everyone,
I’m trying to retrieve the list of knowledge base articles available in my Help Center using one of the following Jira Service Management Cloud API endpoints:
-
/rest/servicedeskapi/knowledgebase/article -
/rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article
Both endpoints require the query parameter. The documentation states only that the parameter is mandatory, but it does not explain how it affects the returned results or whether there is a recommended stable value when the goal is simply to list all available articles.
At the moment, if I provide a very generic value such as "a", the API seems to return all pages/articles accessible to the Help Center. This behavior appears to work, but it’s not documented, and I need a reliable, predictable solution that does not depend on assumptions or undocumented behavior.
My questions are:
-
Is there an official or documented way to retrieve all knowledge base articles without relying on an arbitrary search term?
-
Is using a broad query string (e.g.,
"a") considered an intended and stable approach? -
Is there any recommended query value for returning the full article list, or any plan to support such use cases?
Any clarification from Atlassian or someone who has solved this in a supported way would be greatly appreciated. Thanks!