Hello Atlassian Team,
As we’ve been using the Atlassian MCP integration with Claude, I’d like to highlight a gap that would be worth addressing:
The addCommentToJiraIssue MCP tool currently wraps the standard Jira REST API (/rest/api/3/issue/{key}/comment), which does not support JSM internal notes. Creating a true internal note requires the Service Desk API endpoint (POST /rest/servicedeskapi/request/{issueKey}/comment) with "public": false. As a result, all comments posted via the MCP tool appear as public replies, regardless of any commentVisibility settings passed.
I would like to ask you to add support for the JSM Service Desk API comment endpoint in the addCommentToJiraIssue tool, with a public boolean parameter (defaulting to true) that routes the call to /rest/servicedeskapi/request/{key}/comment when public: false is set.
Thank you!