Cloud Fortified: Changes to monitoring of installation callbacks

Following the launch of the Cloud Fortified apps program, we have been working to improve the metrics that make up the program’s Reliability pillar.

What is changing?

Due to technical issues, lifecycle event success rate has temporarily not been monitored. But starting today, Marketplace partners with Cloud Fortified apps will see charts of this metric in StatusPage.

Additionally, we have modified the definitions of both metrics for lifecycle events. The metrics will now only cover the installation callback (the installed lifecycle event), not the enabled , disabled or uninstalled events. The metrics have been renamed accordingly:

  • lifecycle event success rate is now installation callback success rate
  • lifecycle event latency is now installation callback latency

The Target SLOs and Alert conditions for the two metrics will not change.

Why is it changing?

As described in the documentation for the app descriptor section Lifecycle:

The installed lifecycle callback is an integral part of the installation process of an app, whereas the remaining lifecycle events are essentially webhooks.

The enabled and disabled webhooks are already covered by the two webhook delivery metrics in the program. At least for now, the synchronous uninstalled callback will not be monitored.

What do I need to do?

Nothing, most likely.

The new names of the metrics will be used for the charts on the Cloud Fortified apps Statuspage. If you have automation set up that relies on these names, we encourage you to review it.

Coming soon

Partners will start receiving e-mail notifications when alert conditions are met for this metric. This will be preceded by a separate announcement.


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