Hi, we have several reports today on installation failures for our Confluence app (eSign). Customers are seeing the: We ran into a little trouble… It might just be a hiccup. Try again in a bit.
issue.
Can reproduced consistently on 1 of our test environments. But install worked normally on another. Our servers are not seeing any installation requests/lifecycle calls from Atlassian for the 'Hiccup" installs at all.
Is anyone else seeing this?
Thanks,
Chris
@Chris_at_DigitalRose I see some installation failures related to a macro alias conflict.
May those customers have a previous version of your app installed, with a different app key?
Thank you for the investigation. So far this has been with new customers or in a test environment without any other apps. When/where would the customer see the macro conflict error? So far all that has been reported is the “hiccup” message.
Did you have any luck on finding what the cause of this was? I’m getting it too for customers today.
Never got clarity from Atlassian on cause. Our install hooks were never called so it appears it was internal to Confluence. One customer raised an Atlassian support ticket and ATL manually removed the app and after that was able to install.
On our test environment we tried 2 days later and the problem was “fixed”.
We documented at least some of the various scenarios here:
Error message on app install – We ran into a little trouble / It may just be a hiccup