Hello, I’m junior programmer and I’m prety new in Jira systems. I received request to create incoming mail handler what will close issues after handler finds command in email with syntacsis like: @status=close.
I already walk throught manual to create basic jira incoming mail handler plugin here. I will significantly appreciated help from you guys. If someone could paste part of code to close issues appropriatly it would be best! Also it will be nice if I could receive advice to work with incoming message custom syntacsis. Examples will save my days!
It’s realy interesting to manage issues through emails and I was surprised when i didn’t find examples with additional functionality for incoming mail handlers.
We are using Jira 7.3.0 with ServiceDesk 3.3.0
Waiting for response.
P.S. I’m sorry about my english. I hope people could understand me clearly.
Hi Alex,
Just out of curiosity, have you considered a pre-existing commercial solution? There are a few already, including JEMH (we are the vendor) which has supported massive features sets for email manipulate for years, including @key=value for the last 5+ years, and the ability to transition an issue with @workflow=close issue.
If you are intent on implementing just this feature, you need to explore workflow then devise a way to drive it, I’m afraid I cannot provide source code as the features you describe will be a clone of those in JEMH.
Hi Andy,
Thank you for your reply. I already tested JEMH plugin but I was suprised about a price for 1-25 users… We don’t have resources to use JEMH with 1-2 users for 500$.
Maybe you can provide another good option to us? Do we have an opportunity to discuss price?
No, we start at 25 user tier for $500 to prevent us being swamped by support calls for the 10$ instance scenario, it ensures only ‘serious’ customers startup! Cost your development time, you’ll see JEMH is still cost effective to solve the problems you have.
