Hello Developer Community,
Today we are sharing an important update about our External Asset Platform- a set of APIs that allows apps to connect external CMDBs and / or external inventory databases into Jira.
Prior to Atlassian’s acquisition of Mindville and its asset management app, Insight, the External Asset Platform was the sole method by which customers could display their assets within Jira. Since then, we have added Assets (previously known as Insight) as a native capability to Jira Service Management, allowing teams to streamline their asset management practices directly within Jira and surface asset data across workflows. PLEASE NOTE: Assets as our native capability is completely separate from the External Assets Platform, and will not be impacted by this change.
As part of our continued focus to improve the native experience of our products, we are deprecating the External Asset Platform. **
As of June 30th 2024, the External Assets APIs, platform, and functionality will be shut down. ** We will be announcing a formal End of Life date in early 2024 with a minimum of 6 months notice.
Our goal has always been to provide the best, most integrated, and streamlined service management solutions. We believe that retaining outdated components can sometimes hinder our ability to deliver on this promise. Therefore, the sunsetting of the External Asset Platform is part of our broader strategy to streamline our product offering and improve overall user experience. We are confident that this transition will ultimately bring about a richer and more integrated experience.
For our customers, we recommend exploring Assets for Jira Service Management (available to Premium and Enterprise subscribers). This feature has been designed to comprehensively meet your asset management needs. You’ll be able to track, manage, and update your assets directly within Jira Service Management, and display them across the Atlassian Platform - providing a more integrated and efficient workflow.
For our app developers, we recommend migrating to the Forge platform to integrate with Assets in Jira Service Management. Forge’s powerful features and capabilities provide a strong foundation for building robust and innovative applications, allowing you to provide a seamless, efficient, and productive asset management experience for end users.
We understand that this change might bring about questions and concerns. We’re here to support you - if you have any questions or need assistance in transitioning, please don’t hesitate to reach out or submit your feedback using the following form.
Thank you for your continued partnership with Atlassian.