Atlassian Ecosystem has several service desks to support our developers and partners. We are committed to improving this experience, and we are excited to share an update as part of these efforts.
What is changing?
We are beginning the consolidation of our existing service desks into what will be a single project called ECOHELP for Developer & Marketplace Partner Support. Starting in July 2022, the following projects to be merged into the new Project:
*App approval tickets will not be a part of Phase 1 of this consolidation.
All ticket history will move to the new project.
Additional service desks, including Cloud Fortified, Data Center App reviews, Cloud and Server app reviews, will be consolidated into the new support project later in 2022. We will provide an update prior to the next phase of these improvements.
We’re also excited to include an issue type in the new service desk where partners and developers are able to raise incidents to Atlassian which has been a long-requsted feature to replace the Developer Community threads or other means of raising technical issues.
What do I need to do?
No immediate action is needed at this point. Continue using the existing service desks until further announcement. The exact date for migration will be announced by the end of June and will be approximately 30 days prior to the migration.
Tech Talk Time: Developer and Marketplace Support - June 15th
Join Atlassian’s Developer and Marketplace Support teams to hear about how they’re joining forces to ensure all of your needs are taken care of in a timely manner. The teams will review recent improvements, share a sneak peak of the consolidated experience, and give an overview of what’s planned for as part of future improvements. Sign up today →