Do not add emails in CC as request participant

JSM Development JSM Cloud
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1

In our instance, we have a particular project that allows tickets to be opened via email.

The difference to the others is that the project manager does not want emails added in CC (either at the time of sending the email or if someone is added to the loop later) to be added as a request participant in the ticket. Is this somehow possible?

I’ve been exploring the settings and it seems like this option exists but it will affect all projects, right?

Thank you!

2

Hello @JooCunha

This is a forum for programmers and developers to discuss topics related to creating applications for Atlassian’s products.

If you have general questions about the features and functionality of Jira Cloud, the best place to ask them is the Jira section of the public Atlassian Community forum.