Hey Atlassians,
could you please give me your SLAs please of your service desk?! I have an open ticket kind of a week now and either your team is all gone for vacations or something else is happening.
1 Like
Or better yet, how about publishing the SLAs directly on the homepage of https://developer.atlassian.com/support?
This way, any developer community member can always have the same up-to-date information about the SLAs and align response expectations without trying their luck in different community threads 
1 Like
Hi @ChristosMoysiadis. We are sticking to the set of SLOs posted here for now.
We’ve also located your ticket and it’s in progress.
However I agree with @EduardoOliveira - we do have plans to revisit this and expand on the SLOs in our documentation for clarity. Thanks for the feedback!
2 Likes
Hey @Andrew_Golokha ,
sorry for my “pissed off” thread start. I was not intending to offend somebody, but having a ticket in “New” status for a week or so, its not the best way to start every day!
I know you have even more critical topics to take care, but its always good to hear our pain points. That way we are both sides improved. 
After all, thank you for providing the SLOs.
BR
Christos
1 Like
Thank you for bringing up the topic, @ChristosMoysiadis! Generally we’ve improved our SLOs a lot this year, but we are still a bit behind with a portion of marketplace tickets. I’m positive we’ll close the gap in the coming months and we appreciate your feedback. Happy Holidays!
Hi Atlassian Staff
Can I ask someone to take a look at the ticket below? Unfortunately, there has been no response for 2 weeks 
https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-27115
Cheers
Adam
Where are the SLOs posted now? It is 2025 and the link above to ECOSYSTEM SLOs above is a now returning a 404.
Thank you!