Email API access request review time

What is the expected time for an Email API access request to be reviewed?

I’ve created a ticket by following this guide: Guidelines for requesting access to email address

It’s been 10 days now with no response. It would be nice to get some status update on this as the development of our product depends on this.

By the way, the ticket itself is located here: https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-4184

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