Error upon sync Crowd to Confluence

1

Hello Guys,

I have integrated Crowd with Confluence…I have a large list of users and groups… When I check them via Crowd, I can find the membership, so, if I click on a user I can get the groups related to it, same from the group, I can get its users.
When I connect Crowd to Confluence, the global sync fails, I got the following:

2019-10-14 15:43:22,164 INFO [Caesium-1-2] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 14712834 ] in [ 126082ms ]
2019-10-14 15:43:22,169 ERROR [Caesium-1-2] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 14712834 ].
com.atlassian.crowd.exception.OperationFailedException: Internal Server Error
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:536)
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:364)
        at com.atlassian.crowd.integration.rest.service.RestCrowdClient.getMemberships(RestCrowdClient.java:819)
        at com.atlassian.crowd.directory.RemoteCrowdDirectory.getMemberships(RemoteCrowdDirectory.java:872)
        at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.getMemberships(AbstractCacheRefresher.java:65)
        at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseMemberships(AbstractCacheRefresher.java:161)
        at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:57)
        at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:58)
        at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:978)
        at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:67)
        at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:45)
        at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:85)
        at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:117)
        at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:88)
        at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
        at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
        at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:88)
        at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
        at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
        at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
        at java.lang.Thread.run(Thread.java:748)
.``` 
Noting that the users and groups are well imported, but, the relationship is not...Users don't belong to groups... Same for groups. Could you please help?

Thanks,
Rosy
2

Hello, where does this error come from? Confluence or Crowd? If this is from Confluence, can you identify the error being thrown in Crowd?

3

Hello @sfbehnke, The error is from Confluence.
From Crowd, I have the following:

2019-10-14 15:50:08,911 http-nio-8095-exec-14 ERROR [[Catalina].[localhost].[/crowd].[default]] Servlet.service() for servlet [default] in context with path [/crowd] threw exception [non-HTTP request or response] with root cause
javax.servlet.ServletException: non-HTTP request or response
	at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:831)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:22)
	at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:34)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:92)
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)```

Regards,
Rosy
4

Hi, it seems like you may need additional support out of scope for the Developers forum. There’s many posts like this on atlassian answers: https://community.atlassian.com/t5/Answers-Developer-Questions/Synchronization-between-Crowd-and-Jira-when-using-a-custom/qaq-p/471424

The errors you’re seeing aren’t giving the right information. IF there are not earlier errors, then they suggest turning on debug and reproducing the error. If you can find other errors or search and/or provide the debug log, I’m happy to keep looking. But this error isn’t showing us detail yet.

5

Hi @rosy.salame,

Do you have some custom integrations in Crowd? What version of Crowd are you using?

Cheers,
Marcin Kempa

6

Hello @mkempa, I’m using v3.1.3 of Crowd. I’m getting all users and Groups from my Azure AD connector in Crowd. The number is a bit big , but, it is well retrieved in Crowd UI.

Regards,
Rosy