There have been various posts on this forum about the rollout of the new Jira issue view, but I’d like some help to understand the implications for my particular situation, please.
One of our biggest Cloud customers contacted us yesterday, complaining that our add-on does not work in the new Jira issue view. It appears that the web-panel that we insert at
atl.jira.view.issue.left.context no longer appears.
So can I beg for clarification on these things:
a) The rollout should only be going to Jira instances that don’t have Marketplace add-ons at this stage; but the new issue view was enabled for this customer more or less accidentally; is that correct?
b) At this moment we can add the new Issue Content and Issue Glimpse modules to our descriptors, but they won’t be effective in the user interface unless we’re in the alpha program; it that correct?
c) I understood that the updated Jira instances would be backwards compatible, in that web-panels inserted at
atl.jira.view.issue.left.context would still appear, at least for the short term. That appears not to be the case for our customer, so I’m wondering if my understanding is flawed.
d) This is the biggie: what can I tell our customer about an expected timeline for rectification of the problem, assuming that we can make any product changes very quickly?
Many thanks for your time.