Facing error when calling "getOrganizations" method as customer

We have configured a validator (using Groovy) to return true only if the customer belongs to an organization of the project. When we are using getOrganizations method of OrganizationService, it works as expected for agent but we are facing the below error for customers (even if they belong to an organization of the project), but as per the documentation, if the user is not an agent, the resource should return a list of organizations the user is a member of. :

com.atlassian.servicedesk.api.ForbiddenException: You don't have permission to access this Service Desk.
	at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.httpStatusCodeToException(EitherExceptionUtils.java:91)
	at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.lambda$anErrorEitherToException$0(EitherExceptionUtils.java:36)
	at io.atlassian.fugue.Either$Left.fold(Either.java:586)
	at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.anErrorEitherToException(EitherExceptionUtils.java:32)
	at com.atlassian.servicedesk.internal.feature.organization.api.OrganizationServiceImpl.getOrganizations(OrganizationServiceImpl.java:66)
	at com.atlassian.servicedesk.api.organization.OrganizationService$getOrganizations$0.call(Unknown Source)
	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)
	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:115)
	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:135)

We have also tried using “runInCustomerContext” of “CustomerContextService”, (as per this page) but same error. Lastly, we’ve tried to wrap the call in a “asUser” block with a SD Agent user as a parameter, but no luck.

The code which we have configured in validator :

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.organization.OrganizationService
import com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

ServiceDeskManager serviceDeskManager = getComponent(ServiceDeskManager)
OrganizationService organizationService = getComponent(OrganizationService)

def projectObject = ComponentAccessor.getProjectManager().getProjectByCurrentKey(issue.get("project")?.key)
def currentUser = issue.get("reporter")
def serviceDeskProject = serviceDeskManager.getServiceDeskForProject(projectObject)
def serviceDeskId = serviceDeskProject?.id as Integer
def organizationsQuery = organizationService.newOrganizationsQueryBuilder().serviceDeskId(serviceDeskId).build()

def orgs = organizationService.getOrganizations(currentUser, organizationsQuery)
return !!orgs.getResults()

Is this behaviour expected for customers? or am I missing something here?


1 Like

Hi @SuprijaSirikondaAppf ,

I’ll enlist the support of the JSM server team to help with your question.


1 Like

Hi Suprija,

Thanks so much for your question.

To get all organisations customer is part of, please exclude the serviceDeskId from the request. If you include the serviceDeskId it is assumed to be requested by an agent.

Thank you,

Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

Hi @SanjayKumar ,
Thanks for the response!

If I exclude the serviceDeskId from the request, then I would get all organizations of the customer of all the SD projects . But my requirement is to get all organizations of the customer of a specific SD project.