Failure to @mention user with recent email address change

[MathewLederman]

Passing the below via 6. API Documentation - jira 3.9.4.dev1+g3a630c5 documentation through the Jira API fails to properly mention testuser@company2 who’s email address recently changed from testuser@company1 to testuser@company2.

The comment is added, and bob@company1 is mentioned properly, but the second user simply shows @unkonwn.

jira.add_comment("KEY-12160" ,'[~bob@company1.com], [~testuser@company2.com]')

[ibuchanan]

Welcome to the Atlassian developer community @MathewLederman,

The pycontribs library that you linked is not built or maintained by Atlassian. I have previously offered some of the reasons I recommend against it, and some alternatives:

Invalid issue `self` url returned by Issue API in OAuth app

Welcome to the Atlassian developer community @RemiCarton, I was able to reproduce your bug. I’ll have to direct you to developer support to get that logged and routed to the right team. In the meantime, let’s see if we can consider some workarounds. At first, I was suspicious that your example was the right way to use the SDK. “Surely, you wouldn’t need to do a GET just to turn around and PUT,” I thought. No, you are 100% correct, that’s how the Python Jira library works. If you have any choic…

Like the linked thread, there might be a REST API bug, but that’s very hard to know without a reproduction via a “naked” REST API request, like using curl.