Field Appears Blank After User Enters Data

I am not too sure if this is the proper avenue for this inquiry, but I thought I’d put my feelers out there to see if this has been experienced by others.

We have users that are experiencing the following issue:

User populates choice into single select and/or multi select fields. User goes back into project and notices that the single select field will revert back to blank/none or multi select field will revert to None.

Has anyone in the Atlassian Developer Community experienced this? If so, what type of fixes were applied to resolve this matter? Please share.