Hi,
Right now, I’m working a Forge app that will request “Create customer request” Jira Service Management API. How the app work is like below
- User submit a request in Portal and upload an excel file as attachment.
- Forge app will listen for “avi:jira:created:issue” and will read the excel file and every 1 row in excel file, it will trigger [“Create customer request”](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post API.
- I’m using async event for this process. The forge app will push the row one by one to queue and already set a delay queue with interval 10 seconds. I understand the maximum delay you can set is 15minutes (900seconds).
- For example, if the excel file has 60 rows, it will create 60 customer request.
My problem is sometime the forge app successfully created all the request and sometime a few request failed to create. For example, from 60 request, 10-20 request failed and it happens at random request. Maybe it will fail at 10th request or 19th request. The pattern is not consistent.
The error I got is 429 Too Many Request.
The error message is “We’re having some trouble submitting this request. Raise a different kind of request, or try again later.”
The error response is {"size":0,"timeout":0}
Is there any rate limit for the JSM API and seems like I can’t find it in the documentation?
And is there any way I can see if the API key hit the limit? For example, if I can see the report or usage history.
