Forge app showing Access Denied

I have a Forge app which was working fine until this morning. Now it shows a message telling me I need to grant access; however, when I try to do that, I get the error shown below:
This app requires access to a Jira & Confluence & User identity site which you don't have or don't have the permission to access.

I’ve installed it to both Confluence and Jira; I definitely have Confluence & Jira sites and have admin access on both.

The manifest requests the following permissions:

    - 'read:me'
    - 'read:confluence-props'
    - 'write:confluence-props'
    - 'read:jira-user'

What am I doing wrong?

1 Like

Hi Sharon!

I’ll take a look around what the problem might be.

Would you mind sharing

  • the site you’re installing on
  • The app ID
  • The environment you’re deploying to which you’ve installed on.

Hi Joshua,

I’m installing on, and the app ID is a8ae19a9-786a-4218-92aa-83b45413cb56.

I’ve deployed to both development and production; it’s the production version I’m trying to install.

Thanks for your help!