Forge Custom UI App: asUser() call to /rest/api/3/issue/{key} returns "Issue does not exist or you do not have permission to see it"

Forge Forge UI Kit and Custom UI
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1

I’m building a Forge Custom UI app using jira:issueContext, and I’m making a call from the backend like this:

const res = await api.asUser().requestJira(
  route`/rest/api/3/issue/${issueIdOrKey}`,
  {
    headers: { Accept: 'application/json' },
  }
);

The issue definitely exists (visible in the Jira UI)

the call returns:

"Issue does not exist or you do not have permission to see it."

What else could cause asUser() to fail with a permission error despite:

  • Having the correct scopes
  • Being in a valid jira:issueContext
  • Passing the correct issue key

Is there a known restriction with Forge apps and issue security levels or project permissions that could block asUser() calls like this?

2

Other options include that the user doesn’t have permission for the issue, based on either the project or issue, as noted in the API doc.