Forge customfield in Service requests

Hello everybody,

when or how can we use Forge customfields in the customer portal in Service Requests?

Currently when we add the fields, they are always shown as hidden and we can not change this.

Thank you for any help.

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Hey @BenjaminCJohn :wave:

As you have noted, currently it is not possible to use Forge custom fields (or custom field types) in the JSM customer portal. I asked the relevant team the other day about future plans to support it. While it is planned there are no further details or dates to share at this stage.

There is a related FRGE ticket you can follow if you wish to track this work: [FRGE-778] - Ecosystem Jira

I hope that helps :slight_smile: