Forge install error: Error performing sync with Connect

Forge
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1

Hi,
Please tak a look:
✕ Installing your app on to development…

Error: Error performing sync with Connect: Something went wrong while trying to sync your app with Connect. Please contact Atlassian support.

2

Just a quick check, was the service that handles the installed event running and, if so, did it report any errors when it received the event?

3

Same issue.
I go through the forge tutorials. If it just simple app without any manifest permission change it installs, but as soon as I add any permission with forge lint --fix or just manually adding it in manifest in permissions->scope: (e.g. read:jira-work / write:jira-work )it fails with:

Error: Error performing sync with Connect: Something went wrong while trying to sync your app with Connect. Please contact Atlassian support.

4

Hi everyone,

We’re looking into this. It looks like this may be recovering now, could you please try installing your app again and let us know if things are working?

Cheers,
Sean

1 Like
5

Fix confirmed. Thanks!

6

Hi Sean,

When I installed my App to production environment, there was still an error. Please help take a look:

Error: An unexpected error occurred

Error: An unexpected error occurred
    at InstallationsGraphqlClient.monitorAppInstallOrUpgrade (/usr/local/lib/node_modules/@forge/cli/out/installations/graphql-client.js:204:23)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async InstallationsGraphqlClient.installAppIntoSite (/usr/local/lib/node_modules/@forge/cli/out/installations/graphql-client.js:151:9)
    at async InstallAppSiteCommand.execute (/usr/local/lib/node_modules/@forge/cli/out/installations/install-app-site.js:13:16)
    at async /usr/local/lib/node_modules/@forge/cli/out/command-line/controller/install-controller.js:52:17
    at async CommandLineUI.displayProgress (/usr/local/lib/node_modules/@forge/cli/node_modules/@forge/cli-shared/out/ui/command-line-ui.js:59:28)
    at async InstallController.run (/usr/local/lib/node_modules/@forge/cli/out/command-line/controller/install-controller.js:174:34)
    at async /usr/local/lib/node_modules/@forge/cli/out/command-line/register-installation-commands.js:33:9
    at async Command.actionProcessor (/usr/local/lib/node_modules/@forge/cli/out/command-line/command.js:252:28)
    at async Command.parseAsync (/usr/local/lib/node_modules/@forge/cli/node_modules/commander/lib/command.js:936:5)

my App ID: 5356e638-b5b1-402a-b71e-8602f8b99356

Thanks,
YY1