Forge install permanently fails: "Task ... conflicts with another pending or in progress task" (app not present on site)

Forge
, ,
1

Hi all,

We’re blocked installing our Forge app on a Jira dev site. Every forge install
(and the install step of our dev pipeline) fails with the same error, and it has
not cleared on its own after waiting many hours / more than a day.

Error (verbatim):

Installation error: Task baaf03f3-d994-4a5c-851e-8e2cf92cfbd4 conflicts with another pending or in progress task. (requestId: 6746eafc01f34e80ac598e6593c2e431)
Failed to install into the following Atlassian apps: Jira.

Key detail: the app is not present in UPM (/plugins/servlet/upm) — there is
nothing to uninstall manually. It looks like a previous install/uninstall task is
stuck “pending or in progress” on the backend and now blocks every new install task
for this app on this site.

Already tried (no effect):

  • Waited hours, then over a day — the conflict never clears.
  • forge uninstall -p jira -s <site> -e <env>
  • Re-running forge install repeatedly with backoff — always the same conflict.
  • The only thing that unblocked us was installing on a brand-new site.

Questions:

  1. Is this a known / ongoing platform issue?
  2. How can a stuck installation task be cleared without abandoning the site?

Our data point:

  • App ID: 9d1a49a8-a205-4a76-a4b1-8df15753b356
  • Site: https://tkachenko32.atlassian.net/
  • Environment: tkachenkoD
  • Product: Jira
  • Conflicting task ID: baaf03f3-d994-4a5c-851e-8e2cf92cfbd4
  • requestId: 6746eafc01f34e80ac598e6593c2e431
  • First seen: ~17 June 2026

If you’re hitting the same thing, please reply with your data so Atlassian can see
the scope:

- App ID:
- Site:
- Environment:
- Conflicting task ID:
- requestId:
- First seen (date/time + timezone):

Thanks!