Hi there,
To manage the connection between our platform and Jira, we use webhooks and update our tracked issues according to their status in Jira.
On delete issue Forge event - avi:jira:deleted:issue, we only receive a set of 9 fields as stated here: link
The problem is, we use custom fields to identify the tickets on our end. We have 3 custom fields (which sometimes may be hidden) that we must have in order to identify the ticket.
On webhooks avi:jira:created:issue and avi:jira:updated:issue we also receive only part of the fields, but we can fetch the full issue via get issue API.
However, on the deleted webhook we cannot do that since the ticket has already been deleted.
I’ve searched for a workaround for this but didn’t find any available option to include other fields in the webhook or fetch the information.
Is there a solution for this please?
Any help would be appreciated!
Thank you, Roy.