Forge jira:fullPage module failing with GraphQL error about Confluence

Forge
,
1

Hi,

We have a jira:fullPage Forge module defined in manifest.yml as shown below:

jira:fullPage:
    - key: my-jira-full-page
      resource: ui-full-page
      routePrefix: my-jira-full-page
      title: My Jira Full Page
      resolver:
        endpoint: endpoint-remote-backend

This was working without any issues, but suddenly multiple users started receiving the following error when opening the page:

“An error has occurred while loading this app. Please try again later, or contact Atlassian support for assistance.”

I also see the following error in the browser console:

Error: GraphQL error: TCS did not contain requested product: confluence
    at new t (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:516520)
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:538133
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:544469
    at Set.forEach (<anonymous>)
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:544445
    at Map.forEach (<anonymous>)
    at e.broadcastQueries (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:544124)
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:546342
    at Object.next (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:7076)
    at g (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:4900)
    at w (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:5406)
    at e.value (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:5959)
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:531778
    at Set.forEach (<anonymous>)
    at Object.next (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:26:531740)
    at g (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:4900)
    at w (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:5406)
    at e.value (main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:91:5959)
    at main.706656e48008f7138e6b.bundle.js?706656e48008f7138e6b:142:93432

Why would a Jira module require Confluence? Did Atlassian introduce any changes to the jira:fullPage module that could have caused this, or is it a temporary incident?

2

I also got the same issue. The error message is similar

Error: GraphQL error: javax.ws.rs.WebApplicationException:
com.atlassian.sal.api.net.ResponseException: 403 Forbidden,
current user not permitted to use Confluence.

3

The error I mentioned in my initial message has been fixed by Atlassian under ECO-1319, and we are no longer experiencing it.

4

Nevermind. We have also started experiencing the error that @DiepNguyen mentioned.

The issue that was previously fixed by Atlassian was caused by Confluence not being present on the site at all. In this case, however, Confluence exists on the site, but the current user does not have permission to access Confluence, which results in the GraphQL error.

5

Yes, we’ve experienced the same issue. I’ve submitted a support ticket through the Atlassian Ecosystem, and their developers are investigating it.