Forge mail handler not working

Forge Forge Platform and Tools
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1

Hi, I’m trying to use the mail handler feature of Forge to create issues for certain incoming mails, however my mail handler doesn’t trigger at all and when I use the test button inside the set-up screen I get the following error:

com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: imap.google.com,
993; timeout 0;
Using SOCKS host, port: edge-outboundproxy01-prd-euwest1.net.atlassian.com,
1080 while connecting to host ‘imap.google.com’ as user ‘[redacted]@gmail.com’
via protocol 'imap, caused by: java.net.SocketException: SOCKS: Host unreachable

I already verified that the log-in credentials are correct. What could be the problem here?

2

Hi @MaxGroe ,

Can you please share the code you’re using in your Forge app to handle email?

1 Like
3

I resolved the issue with the help of customer support. Sorry for not closing this ticket earlier.

4

@mventnor I think this ticket can be deleted as it doesn’t provide help for other people and was very specific to my situation.

5

The error was incorrect configuration on my part. I input a wrong Email server address for the Google mail servers.