Forge timeout issue after 25 seconds

Forge Forge UI Kit and Custom UI
1

Hello,

I have an api which takes approx 30 seconds to complete .
While executing the api in forge (Jira) , it gives a timeout error after 25 seconds.

Could you pls help me in handling this issue ?

Appreciate if you can share sample code snippet / reference material

thank you

2

Hi Kalyan,
You can consider setting up an external system. Your Forge app can send requests to this external system and receive a token or similar identifier. This token can then be used to poll the external system for completion status after your initial call has been completed.

3

Hi Kalyan,

You can use Forge Async Events to process that API request as they have a timeout of 55s.

Docs: https://developer.atlassian.com/platform/forge/runtime-reference/async-events-api/
Tutorial: https://developer.atlassian.com/platform/forge/queue-events-with-async-events-api-to-import-assets/