Get all requests in a service desk, not just for the current user context


#1

Getting requests from the API using /rest/servicedeskapi/request/ returns only the requests for the current user. This is by design according to the API documention.

I can’t seem to find any method that will return all requests regardless of who the creator is.

Can anyone advise how to do this?


#2

Hi @james.holt,

Have you tried using the general Jira Server REST API?

https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/search-searchUsingSearchRequest


#3

Just to echo what @pvandevoorde said but also to add - you’ll need to do it as the app and not as the real user(it will be restricted).