Getting Jira info from Service Desk API

[CarlosALpezOrtn]

Hello, experts:

As I mention on

Empty list when getting info using Basic Auth with "customer account"

Finally, I was able to connect with the ServiceDesk API, making an Atlassian Account to the customer withouth permissions, using Basic Auth. I cannot use OAuth2 because the Atlassian authorization page doesn’t allow him to log in, so it’s a quite good workaround until OAuth2 is implemented on Jira API. Now, I’m trying to get the same information I can get from Jira, but that’s for another thread. Thanks for your help.

I’m trying to integrate Jira in our web page. At the end, I wasn’t able to connect a customer to Jira cloud API using OAuth, so now I’m connecting a permission-less Atlassian account to Service Desktop API with Basic Auth. Not ideal, but it works.

Now I’m working to get all the info I could get in a previous version of our web page, that connected only Jira users, but I noticed that there are some fields that I’m not able to get.

Right now, I can’t see how to get how many time has been working on the request, last update date, the update author on comments, or any way to get worklog info for a request (our customers need to know how many time we’ve been working on their request, and how).
I’m looking at
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/
But I’m not able to find a clue on how to get that. Am I blind or service desk API has less info than Jira API?

Thank you.

[ibuchanan]

@CarlosALpezOrtn,

You are correct. The Jira Service Desk API does have less info than the Jira platform API. This is because customer see less than agents.

[CarlosALpezOrtn]

So, in order to get the worklog info I should hide an additional connection to Jira with any of our users, using Basic Auth, right?