Getting "something went wrong" when trying to download logs of an app

Currently this app is in development phase and I want to share the app with some users for getting initial feedback and for QA. I created an installation link from the developer console to share it with the users. But the users are not able to access the logs from the connected app section.

Thanks for reaching out @SagarGujarati

Would you be able to share a few details around this issue? Would you be able to get the users to share the browser logs and the appId(s)?

For specific debugging issues, we recommend raising an issue based on instructions here -

@varun Thanks for the feedback
The app is built using Atlassian Forge framework.
Below are the scope permissions required in the manifest file.

      - unsafe-inline
    - storage:app
    - read:jira-user
    - read:servicedesk-request

I have raised an issue in the Forge Jira Project as mentioned in the instructions with the users’ site id, appid, browser logs and screenshots.
Let me know if apart from above details, anything else is needed from our side.